Orders, Shipping & Returns Policy

Hébeauty stands for the essence of youthful beauty—enhancing natural radiance, promoting rejuvenation, and inspiring confidence.

DrClinic products are currently available through our webstore as well as Carrefour’s online and physical stores. (Note: Subject to change based on final plans.)

DrClinic is distinguished by its unique brand story, guiding philosophy, innovative technology, and commitment to sustainable practices.

To choose the right products for your skin type, you may use our Skincare Finder for personalized recommendations. (Note: Subject to change based on final plans.)

DrClinic has never tested products on animals since the beginning of the brand.

For best results, follow the instructions provided on the product packaging and user guide.

Anti-aging products differ by deeply hydrating the skin and reducing the appearance of age spots through advanced technology.

Regular use of anti-aging products helps reduce wrinkles and signs of aging, contributing to flawless and healthy skin.

DrClinic products are mostly non-irritating and non-comedogenic. However, for sensitive skin or ingredient concerns, consult your dermatologist.

For guidance on selecting the right product, refer to our AI-powered Product Selection Playbook. (Note: Subject to change based on final plans.)

Knowing your skin type is essential to choosing effective products for optimal skincare results.

Understanding your skin type and learning the basics are the foundation of an effective skincare routine.

Acne is caused by excess oil, clogged pores, and hormonal imbalances. Proper management includes identifying triggers and using the right products.

Addressing dark spots and uneven skin tone is a common skincare goal, often managed through targeted treatments.

Sunscreen may still be necessary indoors or on cloudy days depending on your sun exposure and geographic location.

Morning and evening skincare routines may require different products based on your skin’s needs and goals.

Exfoliation frequency depends on your skin type and condition—adjust based on how your skin responds.

Set realistic expectations for product results; timelines and longevity may vary from person to person.

DrClinic products come with a clearly printed expiration date and should be stored at normal room temperature for safety and efficacy.

Our deodorants do not contain alcohol, aluminum, or parabens.

Order & Delivery / HOH Brand

HOH proudly offers international shipping to many countries. You can confirm availability and shipping fees at checkout.

If your package is missing, contact our support team at [support email/phone] within 7 days of the estimated delivery date for assistance.

Orders may be canceled or modified only if they haven’t been dispatched. Contact customer service immediately at [support email/phone] to request changes.

HOH accepts returns within 14 days of delivery. Items must be unopened, unused, and in original packaging. Contact customer service at [support email/phone] to initiate the process.

HOH is an online-only retailer. Returns must be processed through customer support, not in physical stores. For assistance, please contact us at [support email/phone].

We offer several payment methods, including:
o   Visa & MasterCard (debit/credit)
o   Apple Pay
o   Google Pay
o   Buy Now, Pay Later (BNPL)
o   Cash on Delivery (in selected UAE areas only; available up to AED 200)

Delivery will be attempted up to 3 times. After the third missed attempt, an additional delivery fee applies (AED 30 within the city, AED 50 outside).