

FAQ
Frequently Asked
Questions
At HOH, we’re committed to providing a seamless shopping experience. Whether you have questions about orders, shipping, or product details, we’ve got you covered! Browse our FAQs below for quick answers to common inquiries.
Hèbeauty captures the essence of eternal elegance and natural glow. Drawing inspiration from Hèbe, the Greek goddess of youth and beauty, our brand honors the divine beauty that resides within you. The lotus in our logo symbolizes purity and transformation, mirroring our belief in the power of renewal. The green hues in our design reflect our dedication to growth and balance. At Hèbeauty, we seek to nurture your inner goddess, empowering you to flourish into your most radiant version. Embark on the path to everlasting beauty with us.
Dr Clinic products can be purchased directly from our official website, www.houseofhebeauty.com, as well as through a range of authorized e-commerce platforms. We are actively working to expand our reach, ensuring our products are accessible to an even wider audience.
Our products stand out because of our compelling brand story, core philosophy, and the innovative integration of technology with sustainable practices. We carefully combine proven scientific ingredients with nature's finest elements to nourish, protect, and revitalize your skin. This powerful fusion provides a unique experience that enhances your confidence and redefines the concept of self-care.
Choosing the right products is essential and should be based on your unique skin type and individual needs. It's important to determine whether your skin is oily, dry, combination, or sensitive. In the near future, we plan to introduce a skin test feature on our website to help you identify your skin type and recommend the best products for you. Meanwhile, seeking advice from a dermatologist or skincare expert can offer tailored recommendations.
We are committed to cruelty-free practices and never test our products on animals. Since day one, we have prioritized ethical production, ensuring our products are both safe and responsibly made.
For the best results with Dr Clinic products, we recommend following the instructions on the product packaging and in our user guide. Consistent use as directed will maximize effectiveness and promote healthier skin.
Anti-aging formulas are specially crafted to enhance skin resilience by delivering intense hydration, incorporating advanced technology, and reducing age spots. These products typically feature active ingredients that address common signs of aging, like fine lines and wrinkles, which may not be the main concern of regular skincare products.
Including anti-aging formulas in your skincare routine regularly is essential for preserving healthy skin. Furthermore, protecting your skin from sun damage with sunscreen, maintaining a healthy diet, staying hydrated, and avoiding smoking can all help prevent or reduce wrinkles and other visible signs of aging.
Dr Clinic products are designed to be gentle and non-comedogenic. However, if you have sensitivities to certain ingredients or any other concerns, we recommend consulting with your dermatologist prior to use.
Our customer service team is currently available to assist with any questions you may have. In the near future, you will be able to access our AI-driven product selection guide on our website, offering personalized recommendations.
Determining your skin type is essential for choosing the right products that deliver optimal results. Using products designed for your unique skin needs ensures their effectiveness and helps maintain your skin's health and balance.
A basic skincare routine typically includes cleansing, toning, moisturizing, and applying sunscreen during the day. Understanding your skin type and knowing these foundational steps are key in building an effective regimen.
Acne is primarily caused by excess oil, clogged pores, bacteria, and hormonal changes. Managing it effectively involves understanding these triggers and selecting suitable products or treatments. Maintaining a consistent skincare routine, avoiding harsh products, and consulting a dermatologist can also be beneficial.
Targeting hyperpigmentation is a common skincare objective. Products with ingredients such as vitamin C, retinoids, or chemical exfoliants can assist in reducing dark spots and achieving a more even skin tone. Moreover, safeguarding your skin from sun exposure is crucial in preventing additional pigmentation.
Depending on where you live and your level of sun exposure, it may be important to wear sunscreen even indoors or on overcast days. UV rays can pass through windows and clouds, so applying sunscreen every day is essential to protect your skin from potential harm.
Although some products are suitable for both morning and evening use, we suggest following a specific routine based on your goals and the product's purpose. For instance, sunscreen is crucial in the morning, while active ingredients such as retinol are best applied at night for optimal results
The ideal frequency for exfoliation varies based on your skin type and the type of exfoliant you're using. Typically, exfoliating 1-3 times a week is enough for most skin types. Be cautious not to over-exfoliate, as it can cause irritation, so it's essential to pay attention to how your skin reacts.
The time it takes to see results from skincare products varies depending on the product and your skin type. Cleansers offer an immediate feeling of freshness, while moisturizers provide instant hydration and show visible improvements within about two weeks. Serums with active ingredients such as vitamin C or retinol typically take four to eight weeks to deliver noticeable results. Exfoliants can brighten the skin right after the first use, with significant improvements in tone and texture becoming evident after six weeks. Consistency is crucial, as skin cell turnover happens roughly every 28 to 30 days, although this slows with age. Patience and a consistent routine are vital for achieving long-term results.
Dr Clinic products have a shelf life ranging from 12 to 24 months, with the specific expiration date clearly marked on the packaging. To preserve their effectiveness, store them in a cool, dry place, away from direct sunlight and humidity. Avoid areas with temperature fluctuations, such as bathrooms. Always make sure the lids and caps are securely closed to prevent contamination and maintain the product’s quality. Proper storage is essential to ensuring the potency and safety of the formula.
Dr Clinic deodorants are specially designed without alcohol, making them ideal for sensitive skin. They are also free from aluminum compounds, allowing the body’s natural perspiration process to function properly. Additionally, they do not contain parabens, which are commonly avoided due to health concerns. This combination makes them a reliable and safe option for odor protection while promoting skin health.
We are thrilled to accept international orders! HOH now offers shipping to a variety of countries worldwide. At checkout, you can select your country to confirm shipping options and applicable fees.
We apologize for the delay in your package's arrival. If you think your package is lost or missing, please reach out to our customer support team at contact@houseofhebeauty.com within 7 days of your estimated delivery date. We will investigate the matter and work to resolve it as quickly as possible.
We strive to process orders promptly for swift delivery. If your order has not yet been processed or shipped, you can cancel or modify it by contacting our customer service team right away at contact@houseofhebeauty.com. Once the order has been dispatched, we are unable to make any changes or cancellations.
HOH aims to ensure customer satisfaction. If you wish to return an item, please contact our customer service at contact@houseofhebeauty.com within 7 days of receiving your order. All returned items must be unopened, unused, and in their original packaging. Our team will guide you through the return process, providing you with clear instructions and any necessary documents.
HOH operates exclusively online. Currently, we do not have physical store locations, so returns must be initiated through our online customer support channels. Please contact contact@houseofhebeauty.com for assistance.
We offer multiple secure payment methods to ensure a convenient shopping experience, including:
1- Visa, MasterCard or Maestro debit/credit cards
2- Apple Pay
3- BNPL - Buy Now Pay Later
4- Cash on Delivery (available in selected UAE locations only).
COD for orders up to AED 150.
You can choose your preferred payment method at checkout.
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Fast & Free Shipping
We deliver swiftly to most places in the UAE.
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Powered by Science
We fuse nature with proven research for results you can trust.
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Recyclable
All packaging is earth-friendly and easy to recycle.